Highly adaptable Product Designer transitioning into tech with over six years of proven experience in customer service and business management, now applying a deep understanding of user needs to digital product development. Currently pursuing a Diploma in Product Design, I leverage a strong foundation in user-centered design, UI/UX principles, and Figma to create intuitive, visually appealing digital solutions. My background in driving customer satisfaction and solving complex problems uniquely positions me to build impactful, user-focused products.
Customer Service & Business Owner
Lagos, Lagos State, Nigeria
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Summary
Led and managed a successful customer-centric business, driving satisfaction and operational improvements over six years.
Highlights
Built and operated a thriving business, achieving over 300 satisfied customers through exceptional service delivery and strategic management.
Managed comprehensive customer inquiries and feedback channels, implementing service improvements that significantly enhanced overall customer experience.
Applied strong empathy and gained deep insight into diverse user needs, directly informing business strategies and now integral to user-centered design practice.
Industrial Attachment Trainee
Abuja, Abuja Federal Capital Territory, Nigeria
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Summary
Coordinated essential communications and provided operational support within a federal government ministry, ensuring efficient processes and visitor satisfaction.
Highlights
Coordinated internal and external communications, streamlining information flow across departments and with external stakeholders.
Provided daily support to over 50 weekly visitors, ensuring smooth operations and a positive experience through effective assistance.
Managed and ensured proper documentation processes, enhancing organizational efficiency and maintaining accurate record-keeping.
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Diploma
Product Design
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B.Sc. (Hons)
Public Administration
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OND
Public Administration
User Interface (UI) Design, User Experience (UX) Thinking, Customer-Centered Design.
Figma, Wireframing, Prototyping.
Customer Relationship Management (CRM), Customer Service, Customer Feedback Management, Business Management.
Communication & Collaboration, Email Support, Live Chat Support, Documentation, Public Speaking.
Problem Solving, Detail-Oriented, Goal-Driven, User Needs Analysis.
Public Speaking & Presenting.
Music & Voice Over.
Traveling & Networking.
Reading & Personal Development.
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Summary
A collection of personal and freelance UI/UX design projects, including a car lovers app and a significant redesign, showcasing expertise in user-centered design principles and digital product development.